Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Sydney, NSW. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 90% of our orders are delivered within 2 - 5 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020 Gaming Chair
Fine simple setup / nice tools provided. Very nice chair , I didn’t expect the creaks and Willie room on one arm of the chair but it’s ok. Some movement in the armrests. The chair is comfortable
Super comfy and easy to build. Got recommended to me from a classmate and I'm really glad they brought it up.
Bought the 2022 EVO Secret Lab chair and I must say it is one of the best items I have ever bought. Amazing quality, packaging, build, everything! 10 out of 10. Would highly recommend.
Titan EVO XL
I am 6"7 and 110kgs. I was hesitant to purchase the chair online given I couldn't test it in person and I am prone to lower back pain. I have worked from it for 8hrs a day and maybe 1-2hrs of gaming at night now for over 3 weeks. Highly recommended, extremely supportive and well made.
Great chair but needs more lumbar support
I switched from DXRacer to Secretlab because I wanted a wider chair with neck support that did not rely on straps. Secretlab is definitely an improvement but it lacks lumbar support because the neck cushion forces your head forward and without a lower-back pillow, I naturally compensate by slouching. I will be backorder one of the the Lumbar Pillows to compensate but it should probably be included in the base package with the Head Pillow.