Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Sydney, NSW. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 90% of our orders are delivered within 1 - 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020 Gaming Chair
Best chair I have bought
Quite the best chair, this chair build is sturdy and robust you can tell it lasts for years, the fact that it has been tested so many times you can have the confidence it won’t fail on you . Comfort: it is a little bit firmer than what most chairs feel , especially on the leatherette material, I bought fabric and it felt a little bit softer, but still very firm in general, however I don’t get any sore or pain after sitting for hours. I think just let shoes it takes time to break in, but maybe more time than you might expect . The adjustability can definitely make you feel comfortable at any position you like, I often feel sleepy when tilted, the tilt mechanism - not many chair is able to accomplish this. You can tilt to almost like a bed and the chair won’t fall. The only other thing I find a bit annoying is the head rest, it is of good material but the magnet covers only a small area, some times I would like it to support my neck but it doesn’t stick low enough, so I have to just lay on it without the magnet, which means the moment I get up the pillow will fall. But I wouldn’t let that get in my way of buying one. Good deal overall, if it lasts 5 years , it’s about $150 a year which I think is good investment
Best Chair Ever
It has been an exceptional experience. This chair addresses all my all Day at the computer issues. Arm rests are height and angle adjustable for carpal tunnel issues. The larger size addresses my chair height needs and supports my upper back and head. It is worth the money!
Don’t email Me
Best chair and customer service
My seat base came scratched and the lumber support was squeaking after a week of use and when I told the customer service about this, they responded quickly and sent me new ones right away!! The chair itself is the best chair I've ever sat on as well!!
pretty nice chair
I was looking for a chair that provided both breathable material and proper support for my body to stay comfortable for extensive amount of hours, and I believe this chair has provided what I wanted. It was a bit tough to adjust the lumbar support properly for my back to get it in just the right spot and if it could be improved somehow, then I believe it would be an even greater chair.