Secretlab Chairs Features
Secretlab Chairs Materials
Frequently Asked QuestionsView FAQ page
We usually ship orders out within 2-3 working days upon receiving payment. Thereafter, it depends on your location, but we have local warehouses in each country so it shouldn’t take more than a week* for you to receive your package.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately!
In an unlikely event that your tracking details is not updated on TOLL’s tracking page (Do allow up to 24 hours for the tracking details to be updated). Please do write in to us at firstname.lastname@example.org and we will be able to assist you from there.
2-year warranty with top class support.
Secretlab 2-Year Warranty
Return / Refund Policy
Up to 14 days from the date of delivery, subject to return fees.
Frequently Asked QuestionsView FAQ page
We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height. We do have a recommended using our chair measurement guide base on your height and weight here with our Sizing Guide to get a better idea on which chairs suits you best.
However, we also understand that people come in different shapes and sizes, so as our Sizing Guide is based on a general guideline, we strongly recommend checking out the measurements of each chair under the Resources page.
We also suggest comparing these measurements against your current chair, to give you a better idea of which chair would fit you best.
Upon purchase & fulfillment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. Alternatively, you can find the Assembly Video and Assembly Guide in the Resources page.
The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. An average person takes about 20 minutes to assemble the chair!
If you run into any issues during the assembly, please do not hesitate to drop us an email at email@example.com and our support team will do their best to help you.
We have prepared an aftercare guide for our customers.
CertificationsView all certifications
Great chair fit for Asian Sizes
Works great, fantastic build quality. Worth every penny.
Comfortable & Great CS
I am 5'3", and 115 lbs. I was torn between the Throne and the Omega, but went with the Throne. I looked for reviews where people matched my height and weight so I could make a decision and then decided to pull the trigger on the Throne. I love my Throne chair. It's comfortable and matches my body type perfectly. I would recommend that if you plan on using it on a carpeted floor with a carpet protector, opt in for bigger casters (bigger wheels) otherwise the piston will graze the carpet protector, which isn't good for the chair. I got the larger wheels and since then it's been perfect. I hope that one day that Secret Lab will have the lumbar support build into the Throne model, but for now I'm ok with the pillow. That is my only feedback for this chair.
Hi Kerensa, thank you for your kind words and we'll definitely look into your feedback for our THRONE series.
I have a fairly bad posture when sitting on chairs, leading to pain on my tailbone. However, sitting on the SecretLab Throne does not cause any pain. It is extremely comfortable and is worth the price paid for it.
Great chair for gaming
Was a bit hard to assemble alone (attaching back to seat, but that is to be expected. This chair is amazing and has 100% helped me to improve my posture and allow me to sit comfortably at my desk during longer gaming sessions. I would definitely recommend this chair, especially if you have struggled in the past to find something as a shorter individual-- feels so nice to finally be able to sit with my feet firmly planted on the floor.