Looks good and feels good. However, mine is simply not living up to the price tag. Contacted support on 9/17 (just a few days after receipt) to let them know the lumbar support area was making a terrible squeaking noise. They were quick to respond, and let me know the part would needed to be replaced.... but the part wouldn't ship until October. Well ok, so I wait... Again, I reach out on 10/14 (a near full month later) to ask when the part will be shipped because I am moving in the near future. After the conversation, and almost as if by magic, the part just happened to start the shipping process. Coincidence? Maybe... Ok, great. Took a full month to get the part, not ideal, but it's here now. Well of course when I install the part, I hear the same noise, though admittedly more muted. Aye yi yi. Now the only way to avoid the noise is to not use the lumbar support. Amazing. Also, while waiting on this backrest replacement part, the seat base has started to make an entirely different clicking noise with any movement AND a plastic cover has managed to separate itself from seat tilt mechanism. So I guess I'll wait until I move to file any more claims, but at this point, I felt I had enough info to make an informed review. Also, to note, I am at the very low end of the weight range for this chair, so it certainly is not being stressed into causing these noises.