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Secretlab Chairs Features
Secretlab Chairs Materials
We usually ship orders out within 2-3 working days upon receiving payment. Thereafter, it depends on your location, but we have local warehouses in each country so it shouldn’t take more than a week* for you to receive your package.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately!
In an unlikely event that your tracking details is not updated on TOLL’s tracking page (Do allow up to 24 hours for the tracking details to be updated). Please do write in to us at info.au@secretlab.sg and we will be able to assist you from there.
2-year warranty with top class support.
Secretlab 2-Year Warranty
Return / Refund Policy
Up to 14 days from the date of delivery, subject to return fees.
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We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height. We do have a recommended using our chair measurement guide base on your height and weight here with our Sizing Guide to get a better idea on which chairs suits you best.
However, we also understand that people come in different shapes and sizes, so as our Sizing Guide is based on a general guideline, we strongly recommend checking out the measurements of each chair under the Resources page.
We also suggest comparing these measurements against your current chair, to give you a better idea of which chair would fit you best.
Upon purchase & fulfillment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. Alternatively, you can find the Assembly Video and Assembly Guide in the Resources page.
The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. An average person takes about 20 minutes to assemble the chair!
If you run into any issues during the assembly, please do not hesitate to drop us an email at info.eu@secretlab.sg and our support team will do their best to help you.
We have prepared an aftercare guide for our customers.
Customer Reviews
Customer Reviews
- Reviews
- Questions
What a Stunner!
Overall experience is great, this chair works wonders, so sexy and comfortable. I sleep in it most of the time. Im Never bothering to waste money on any other brand, Titan's 5000% Legit Love it its AWESOME Cheers guys !
Secret Lab Titan is the best chair i've ever owned, gaming or otherwise
I've had the Titan for about 6 weeks now, and I'm am fully satisfied! So far it has exceeded all of my expectations. The casters, the fabric, the adjustable arms and back (and lumbar support). It is definitely worth the money, as I am confident this chair will last for many years.
Excellent so far.
Easy to assemble with solid components. After just two weeks, the chair seems comfortable and durable with plenty of adjustable options.
My SECRET LAB TITAN Chair
I've had my TITAN chair for about 2-1/2 months now and I just love it. The package arrived in perfect condition and the chair assembled together perfectly. It's solid as a rock and very comfortable for my 255 lb. body. Thanks' for a great chair at an unbelievable low price.
Titan
Nice chair with some little flaw due to production, however, 5 starts for the after sales services. Recommend this chair.