Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Sydney, NSW. Once you’ve placed your order, it typically takes up to 2 working days to be processed and 90% of our orders are delivered within 2 - 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN XL 2020
Secretlab Titan Evo 2022 is really comfortable when using on gaming or just laying on . Good work good products to purchase .
I recently got a WFH job and needed a good chair. I decided to bite the bullet and invest in a secret labs chair as I had heard good reviews from a friend and some videos online. I got the 2020 Dark Knight Batman Titan. Upon arrival it came with some small marks on the back. I was scared to reach out to customer service as I had seen a few bad reviews but they went over and above to help through the process. I ended up returning it and I am going to be repurchasing the 2022 all black version as they have made some good upgrades on them and the leather seems a lot more durable on the new ones. Overall although it was not the most ideal experience they really made it right. If for any reason you have to reach out to customer service and get Kyo just know you are in good hands!
Secret lab Titan
Brilliant chair. The perfect investment if you’re at your computer over 6 hours a day
per abbellire la mia postazione da gaming design stupendo, comodità totale funzionalità eccellenti e cosa importantissima, le ruote sono davvero robuste e si nota molto la differenza con altre marche possedute di qualità, ma secret lab è davvero eccezionale!! grazie davvero per questo magnifico regalo!!
La chaise est en tout point excellente
La chaise est parfaite. Elle est confortable et s'adapte très bien à différents usages