Note: Note: In light of the recent lockdown in Australia, our warehouse and couriers will require more time to prepare and deliver your order. In the meantime, our operations team is doing all they can to expedite the process. We apologize for the inconvenience caused.
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To over 50 locations worldwide
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Frequently Asked QuestionsView FAQ page
Shipping generally costs between $9.00 - $189.00 via Ground Shipping for one chair, depending on your location. The final shipping cost will be calculated at checkout. We also offer promotions for free shipping from time to time, so keep a lookout for them!
We ship to residential or commercial addresses in Australia, but are unable to deliver to PO boxes. If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to Direct Freight Express/TOLL directly after placing your order.
Orders are shipped from our warehouse in Sydney, NSW. Once you’ve placed your order, it typically takes up to 2 working days to be processed and 90% of our orders are delivered within 2 - 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Flat packed and self-assembled.
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* Secretlab is not liable for unforeseen delays in the delivery.Shop Now