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International Order

If your country is not found on our Regions List, fill out our International Order form and our support team will get back to you.

Contact Information

Order Request

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Frequently Asked Questions
(International Order)
View General FAQ

Where can I purchase a Secretlab Chair?

Philippines
You can purchase our chairs from our official store on Lazada Philippines or Shopee Philippines

Singapore / International
At the moment, aside from the two countries above, we ship to South Korea, Taiwan, Hong Kong, Vietnam, Indonesia and Brunei. Orders to these countries will be shipped out from our headquarters in Singapore.

You can place an order on our Singapore website and the shipping cost would be SGD $99 excluding customs duties and taxes.

What is the Status of my order?

Shopee
Once your order has been successfully placed, you will receive an in-app notification or an email with your order details. After a short processing period, you will be able to track the delivery of your chair package via your own Shopee Account.

Lazada
Once your order has been successfully placed, you will receive an email notification with your order details. After a short processing period, you will be able to track the delivery of your chair package via your own Lazada Account.

International
Once your order has been successfully placed, you will receive an order confirmation email with your order details. After a short processing period, a shipping confirmation email containing tracking details will be sent to you, and you will be able to track the delivery of your chair package.

My order has been shipped. Can I change or cancel my order?

We work to have all orders dispatched to you soonest possible and so at times, the order may already be on its way to you. If your purchase was made via Lazada/Shopee, you may wish to check on the order status via the platforms directly.

If the order was placed on our Singapore website, you may contact the support team via the contact page for updates on the order status.

Do note that once an order is dispatched, we are, unfortunately, unable to assist with a cancellation.

How much will shipping cost

Philippines
For Shipping within Philippines, do check directly on the platform (Lazada/Shopee) for the most accurate shipping cost. Depending on your location, the final shipping cost will be calculated based on your region upon checkout. The delivery will be done using Lazada Express (Lazada) and Black Arrow Express (Shopee).

International
For orders to South Korea, Taiwan, Hong Kong, Vietnam, Indonesia or Brunei, shipping would cost SGD $99, excluding custom duties and taxes. The delivery will be done via DHL.

What does your warranty cover?

To summarize on our warranty policy:

Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.

Philippines, Thailand - Lazada / Shopee
Submit a warranty claim via Lazada/Shopee platform with image/video attachments of relevant affected area.

International
Submit a warranty claim via our contact form with photos of the affected area and your order number so our Support team can do their best to assist you.

**Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.
Read our full warranty statement here

How do I extend my warranty?

Secretlab 5-Year Extended Warranty Program is only available to Secretlab 2020 Chairs.

To extend your warranty to 5 years, simply post a photo of your new chair on your social media (Facebook, Instagram, Twitter) and apply on our Warranty Extension page.

What do I do if I face an issue with my purchase?

In the unlikely event that you face any issues with the purchase, do reach out to our support team via our Support Form so they can assist you.

Should you have any queries regarding the purchasing process or require shipping information, do reach out to the respective platforms (Lazada/Shopee) and they will be best equipped to assist.

Are your products purchased outside of Secretlab authentic?

Products purchased from Secretlab fulfilled by AAD are authentic. You can purchase our chairs from our official store on Lazada Philippines/Shopee Philippines.

Payment methods available include Credit/Debit Card, Cash on Delivery amongst others. For the latest payment methods, please find the information below:

Payment methods available include Credit/Debit Card, Cash on Delivery amongst others. For the latest payment methods, please find the information below:

Lazada Philippines
Shopee Philippines

How long will it take for my order to be delivered?

Orders usually take 1 - 2 working days to be processed and 95% of our orders are delivered within 1 - 3 working days. Exceptions include distant locations and stock availability.

* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

I would like to return my order. How can I do so?

Philippines, Thailand - Lazada / Shopee
We are sorry to hear that you may wish to return your order. Do contact Lazada/Shopee directly to check on their respective return procedure.

International
We are sorry to hear that you may wish to return your order. Do contact our support team via the Support Form and we would be able to assist you further.

I want to purchase a model that is not available on Lazada/Shopee.

We’re constantly looking to bring more models/colorways across all platforms. However, if a variant is unavailable, you can place an order via our Singapore website. Do note that the shipping cost would be at SGD $99 and custom duties and taxes are excluded.

Do you have a signature requirement for your packages?

Signature is required for all purchases to ensure that your order is delivered safely to you. Please keep a close lookout on your tracking details to ensure that someone would be present to receive the delivery.

Secretlab Warranty Statement (International)

Click to view