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Secretlab Chairs Features
Secretlab Chairs Materials
We usually ship orders out within 2-3 working days upon receiving payment. Thereafter, it depends on your location, but we have local warehouses in each country so it shouldn’t take more than a week* for you to receive your package.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately!
In an unlikely event that your tracking details is not updated on TOLL’s tracking page (Do allow up to 24 hours for the tracking details to be updated). Please do write in to us at info.au@secretlab.sg and we will be able to assist you from there.
2-year warranty with top class support.
Secretlab 2-Year Warranty
Return / Refund Policy
Up to 14 days from the date of delivery, subject to return fees.
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We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height. We do have a recommended using our chair measurement guide base on your height and weight here with our Sizing Guide to get a better idea on which chairs suits you best.
However, we also understand that people come in different shapes and sizes, so as our Sizing Guide is based on a general guideline, we strongly recommend checking out the measurements of each chair under the Resources page.
We also suggest comparing these measurements against your current chair, to give you a better idea of which chair would fit you best.
Upon purchase & fulfillment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. Alternatively, you can find the Assembly Video and Assembly Guide in the Resources page.
The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. An average person takes about 20 minutes to assemble the chair!
If you run into any issues during the assembly, please do not hesitate to drop us an email at info.eu@secretlab.sg and our support team will do their best to help you.
We have prepared an aftercare guide for our customers.
Customer Reviews
Customer Reviews
- Reviews
- Questions
Most comfortable chair ever
Comfortable, great support, elegant, classy. What more is there to say about Secretlab's chairs?
Omega chair
Item recd fast and its easy to assemble Post sales support was also very prompt in replying my emails.
Omega 2018
Awesome chair. Very comfortable
Comfort
Not really what I expected. Overall 8/10
Great Quality Materials & Fast Delivery
Very good condition & 100% comfort. Highly recommended and worth for the price!