Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Our warehouse is based in Sydney, NSW and orders usually take up to 2 working days to be processed and 90% of our orders are delivered within 2 - 4 working days. Exceptions include distant locations* and stock availability.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Secretlab OMEGA 2020
Since I recently started working from home a lot my previous desk chair was starting to make my back ache so I decided to invest and get one of these chairs. It’s been wonders and I wish I got one sooner. It’s very comfortable and I can fall asleep in it. Assembly was a little difficult with just one person because it is a little heavy, but definitely doable in less than an hour. My original wheelbase had a problem but this was swiftly and efficiently handled by the wonderful customer service and warranty service team. Thank you so much! I’ve been raving about this to all of my friends :)
This chair is very comfortable with the reclining function and is one of the best.
The entire experience has been extremely pleasant to a point I fall asleep throughout the night till morning. Probably need a leg extension
When i purchased the item through the website, the process was very smooth. When i received it, im really shocked because the box and whatever is inside is very well packed. Instructions, items, and the way it was been placed all are perfect. The chair was fantastic, you will compare always other computer/gaming chair that you will be seated on. The experience was superb! Thanks Secret Lab
The chair was very easy to set up. By scanning the QR code on the paperwork, I was able to follow the detailed video through the setup. The chair itself is a very comfortable leather (including the lumbar support & headrest which are amazing). I am very happy with my purchase.