Secretlab Warranty
Secretlab chairs are designed and certified for safety and durability. They have undergone tests according to established industry standards as well as customized tests so you can sit with absolute peace of mind.
Secretlab Warranty Statement
The legal document applicable for your order is determined at the time of your purchase.
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Return Policy
The legal document applicable for your order is determined at the time of your purchase.
Please choose your purchase date to view the document applicable to you.
Haven’t made your purchase yet?
View latest document
Frequently Asked Questions
View all faqsOur manufacturer's warranty policy can be summarized as follows:
- Our chair products come with a 3-year manufacture's warranty, which may be extended to a 5-year warranty period under our extended warranty program.
- Our warranty covers the functional portions of the products only. Aesthetic defects and damage due to misuse of the chair are not covered.
- Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
- Conditions apply to making a claim under the warranty. Secretlab reserves the right to determine whether a claim is validly made under the warranty.
- Our warranty is in addition to, and does not override, other rights and remedies that you may have at law.
Read our full warranty statement here.
We do not offer exchanges for our products at the moment. However, for returns made within 49 days, we do have a Return policy which you may refer to for more information.
In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Contact Form with photos of the affected area and your order number. Our support specialists will do their best to assist you.
Our products come with a 3-year manufacturer’s warranty, which may be extended to a further 5-years warranty under our extended warranty program. Our warranty is in addition to, and does not override, other rights and remedies that you may have at law.
The Secretlab 5-Year Manufacturer’s Extended Warranty Program is only available to Secretlab TITAN Evo / Secretlab Classics* chairs.
If you have purchased a Secretlab TITAN Evo or Secretlab Classics model, simply post a photo of your new chair on social media — including Facebook, Instagram, Twitter, Reddit, YouTube or Twitch — with the hashtag #secretlab. Make sure your post is set to public, and then submit the post URL on our Warranty Extension page.
You should receive an email update within 5 working days.
Our warranty is in addition to, and does not override, other rights and remedies that you may have at law.
* Secretlab Classics is the official collection of our 2020 award-winning gaming chairs, which includes the Secretlab OMEGA 2020, the Secretlab TITAN 2020 and TITAN XL 2020, and all their Special Edition (SE) variants.
Our manufacturer’s warranty policy can be summarized as follows:
- Our warranty covers the functional portions of the products only. Aesthetic defects, damage due to misuse of the chair and normal wear and tear are not covered.
- Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area(s).
- Conditions apply to making a claim under the warranty. Secretlab reserves the right to determine whether a claim is validly made under the warranty.
- Our warranty is in addition to, and does not override, other rights and remedies that you may have at law.
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