Secretlab Warranty
Secretlab chairs are designed and tested for safety and durability. They have undergone tests according to established industry standards as well as customized tests so you can sit with absolute peace of mind.
Secretlab Warranty Statement
The legal document applicable for your order is determined at the time of your purchase.
Please choose your purchase date to view the document applicable to you.
Haven’t made your purchase yet?
View latest document
Refund & Return Policy
The legal document applicable for your order is determined at the time of your purchase.
Please choose your purchase date to view the document applicable to you.
Haven’t made your purchase yet?
View latest document
Frequently Asked Questions
View all faqsEvery Secretlab product is designed and tested for industry-leading safety and durability. That’s why we stand behind all our chairs and desks with up to a 5-year extended warranty. Aesthetic defects and damage due to misuse of product are not covered.
To make a warranty claim, submit your claim via our Contact page, along with image or video evidence of the affected area. Secretlab reserves the final right to determine if a benefit under the warranty can be claimed.
For more information on accessories and add-ons, please refer to our full warranty statement.
We do not offer exchanges for our products at the moment. However, we do have a Return policy which you may refer to for more information.
In the unlikely event that repairs are needed, we will send you the necessary replacement parts together with instructions on self-repair.
Please note that we do not have local repair facilities available as our products are designed for you to easily carry out your own repairs. If you encounter any issues, please reach out to our Support team for help.
Read our full Warranty policy here.
Extend your warranty from 3 to 5 years.
All it takes is 3 simple steps.
Discover the Extended Warranty ProgramYou are currently viewing Secretlab Warranty.
View NeueChair™ Warranty